With the rollout of the players club called Unity, Hard Rock has decided to make it even more difficult for players to earn comps, comp hotel nights and tier credits. Their Customer Service Department confirmed it now takes an additional 30% of play to earn one tier credit. Of course this is mentioned in any marketing material, I only found after my last visit, when I checked my account balance I earned 400 to 500 less tier credits that I have earned in my prior visits. I go there one a month for 3 nights, I keep going due being lucky on most visits playing video poker, they have added many new video porker machines, not full pay but not bad. rickwozniak

Wasteland like most Caesars properties. casinochk

Casino is still great for total number of video poker machines and high percentage that are full pay. My issue is cash back has changed significantly. In the past my and my wife's play over 5 days visit would result in around $250. This over 5 days and our level of play has increase we got $37. We asked if some cash back was used to pay for our room charges, the desk agent so no. Poker Room and Buffett were never reopened after COVID, Poker Room now filled with slot machines rickwozniak

Do not think you are playing video poker at Four winds casino locations. They are nothing more than slot machines that look like video poker these machines do not play based on video poker. I'm a very experienced and seasoned video poker player And believe Me when I tell you they do not play properly. bigtim08

Pre-covid Windsor was diamond-friendly. You could dine gratis at the Diamond Lounge. The Artist Cafe, and Legends Sports Bar were excellent spots to eat using Reward Credits. Mailers invariably included buffet comps. Post-covid is a 100% turnaround. The diamond lounge and buffet remain closed. The Artist cafe has been replaced with a (limited opening hour) cafeteria-style downgrade.Three other (outsourced) locations charging twice the Reward Credits are mediocre. Seems to us Windsor should treat their Diamond Players better with either daily food credits or extra R.C.s. in lieu of the Laurel Lounge and buffet comps. blavoie46