I have been going to Choctaw for years and you used to know what your comps and totals were but that has changed. Service has steadily gone downhill and is the worst that it has ever been since 2010 when I started going to the facility. You are questioned and grilled if you want to use the comps. When I call VIP at x1603, it is difficult to get anyone to answer the telephone. Then if I ask for something, it is like they want to make it difficult to use any of the "advertised" benefits of being a player. I am a diamond player and one would think that would get me some type of extra service or special service but it does not. It seems to make it even more difficult. Plus, if you complain to the Nation or the chief’s office you get red-flagged. I was told my points would never expire but then when I recently went to use them, I was told they were expired. I never received any notification of the change in rules. When I said I would do a review, one of the slot workers said "Go ahead, it won't do anything." He went on to say if they lose one, there are 20 more suckers that walk through the door. Vegas at least appreciates their customers and understand their value and that customers are who pay the bills and the salaries of the employees. I do not see that at Choctaw. They hide behind the fact they are not governed by the state and with that, think they can do what they want and make the rules, of course, to protect their pockets which is the only driver. I understand it is a business and they are out to make money but a good business understands the value of taking care of customers so they return. The machines have been tightened. One of the gaming commissioners for the Nation was there and I heard the VGT programmer come up to him and ask what to do when the screen turns red and goes into bonus mode. The manager said to remove the bingo ball. I made the comment that it appears they do control the payouts if that is what they are doing and he said yes. So, it is not "random" for payouts. He said they do control the payouts but would not acknowledge it was random. On another occasion, one of the VGT managers, who was quitting that week, came and sat next to me and said he could not wait to get out of there. I asked why the screens were not turning red. He said he was tired of coming in on Monday and Tuesday for a weekly bashing of hearing the Nation bickering because profits were down and the only thing we could do was remove more bingo numbers from the pattern. And that would then cause the payout to be less. There are two people in players club that told me if you call and complain on an employee, even if you are in the right, you are red-flagged and they said I am red-flagged. I hope this helps someone that is thinking of driving out to Durant Oklahoma. I hope others decide to also speak out. awynn